Question 1

What is a key holding and supervising service and why do I need it?

Accepted Answer

A key holding and supervising service is necessary for those who own a property on the Costa Blanca as a second home (vacation home) and do not live in it for certain long periods of time. For those who want regular inspections of the premises and utilities, ventilation and cleaning with a subsequent photo report to be carried out in their absence.
And also, upon request, upon arrival of the owners or guests, the house was cleaned, welcome food packages were purchased and the keys were delivered.

Question 2

How can your agency help me as a property owner to keep my home well-maintained in my absence?

Accepted Answer

We are a family business whose main activity is working with property owners in the Orihuela Costa and Torrevieja region, who have a property here as a second home (vacation home) and do not live in it for certain long periods of time. We know the problems that arise in housing in this region when the owner is absent for a long time and offer services that will help owners keep their property clean, fresh and well-maintained during their absence. We have developed a set of services most requested by property owners and are trying to develop them, listening to the wishes and needs of our clients.

Question 3

Why should I store my keys with your company?

Accepted Answer

We know that some clients prefer to store their keys with neighbors, security companies or real estate agencies. But sooner or later, many clients are faced with the fact that neighbors change or are too busy to deal with someone else's housing. Staff turnover in large companies calls into question the reliability of the safety and protection against copying of keys. Storing keys with security companies does not guarantee the cleanliness of the home and garden, as well as the integrity of communications during the absence of the owners.
Our advantages for owners are that our main activity is the comprehensive maintenance of our clients' properties in a clean, habitable and well-maintained condition. 
We guarantee that the keys stored with us will not fall into the wrong hands.
We live in the area ourselves, we know its peculiarities and are ready to provide a range of services that all coastal home owners need, which will guarantee the peace of mind of the homeowners during their absence.

Question 4

How often should I schedule property inspections while I am away?

Accepted Answer

We recommend monthly inspections, airing and cleaning of the property to identify any problems before they become serious. This will keep your property safe, secure and in excellent condition, guaranteeing peace of mind during your absence.

Question 5

What is included in your property management package?

Accepted Answer

Our comprehensive package includes key holding, regular property inspections, airing and maintenance cleaning of rooms and terraces, garden maintenance. Also a full pre-arrival cleaning, a welcome pack and key delivery to the property when required. This eliminates the need to manage multiple service providers, ensuring that your property is in good condition all year round.

Question 6

How do your services help keep my property safe when I'm not there?

Accepted Answer

By carrying out regular property inspections, cleaning, garden and terrace cleaning, and collecting mail from the letterbox, we make sure that your property looks lived in, this helps to deter potential burglars and gives you peace of mind.

Question 7

Will you store my keys securely? Can they get lost or fall into the hands of strangers?

Accepted Answer

Don’t worry, when you sign a contract with us, your keys will receive an individual secret code and no one except our authorized employees will know which code corresponds to which address. The keys are stored securely in a safe and will not fall into the hands of strangers.

Question 8

How will I be contacted about my property?

Accepted Answer

You will receive monthly updates via email or WhatsApp on the status of your property, including photos and a report of the work carried out. In case of urgent questions, we will contact you immediately via your preferred method of communication.

Question 9

How can I make sure that you were in my house and did your job?

Accepted Answer

According to the terms of the contract, after each visit to your home, we send a report on the work done and attach the photos of your premises..

Question 10

Do you offer a cleaning service to prepare my property for my arrival?

Accepted Answer

Of course. We provide a full cleaning service before your arrival, changing the bed linen if necessary for your clean set. We will also purchase a welcome pack of products of your choice upon request.
This way, you will arrive to a fresh and welcoming home.

Question 11

Do I need to provide you with a vacuum cleaner and other cleaning tools and solvents?

Accepted Answer

No, don't worry, our technicians come with their own equipment, supplies and solvents to clean your home.

Question 12

What should I do if the guests come to my house? Will you bring them the keys to my house?

Accepted Answer

If guests need keys, you must write to us about it. We hand over the keys against signature in our office. 
If your guests arrive during non-working hours and we need to deliver the keys directly to your home, this service is paid separately: 
during working hours (9:00-20:00) delivery of keys to the house costs 15 euros, 
during non-working hours (20: 00-8:00) such a service costs 25 euros. 
Upon departure, your guests must also return the keys to us.

Question 13

What if the contract period has ended, but I want to continue your keykeeping and supervision services?

Accepted Answer

According to the terms of our contract, if the contract period has passed, we will inform you and invoice you for the next service period. When you have paid your invoice, the contract is automatically renewed for the payment period.

Question 14

How long before arrival do I need to place an order for general cleaning and purchasing a set of groceries? How can I pay for these services?

Accepted Answer

To order general cleaning, the order must be made at least 7 days before arrival. Orders for grocery purchases must be made 48 hours before arrival. You can pay for these services by bank transfer, cash, PayPal and Bizum

Question 15

What measures do you take to prevent mould and damp problems?

Accepted Answer

We carry out damp checks and take preventative measures, including dehumidifier and ventilation checks, to reduce the risk of mould growth. This is especially important in coastal areas of the Costa Blanca where humidity levels are high. If mould is found, we notify the owner immediately and offer a full mould remediation service for the property.

Question 16

What is your protocol for dealing with pest problems?

Accepted Answer

We conduct pest inspections during our monthly inspections. If pests are found in a property, we immediately notify the property owner with photo evidence. If the client so desires, we will invite a pest control or deratization service and supervise the treatment. This approach helps protect your property and prevent a larger infestation.

Question 17

How do you handle garden maintenance?

Accepted Answer

We offer regular plant maintenance services tailored to your garden needs, including regular mowing, pruning, litter removal, and pest control treatments. A specialist service is invited to prune larger plants. This helps keep your property's outdoor areas looking their best all year round.

Question 18

Can you help with local service providers such as electricians or plumbers?

Accepted Answer

Yes! We have reliable local contractors. If any issues arise, we will arrange for them to be hired and coordinated upon request, ensuring quality work. This is an additional charge.

Question 19

What action do you take if my property requires emergency repairs?

Accepted Answer

Our team will promptly assess the situation, notify you of the problem and, upon your request, coordinate the repairs with trusted local contractors, ensuring that your property is restored quickly.

Question 20

Do you provide a detailed report on the work performed?

Accepted Answer

Yes, we keep in touch with our clients, let them know when the property is due to be inspected and cleaned, and provide a report with photographs after the job is done

Question 21

May I come to your office for a meeting and what are your opening hours?

Accepted Answer

We are available 24/7 for urgent matters. However, we are not always in the office, office hours are from Monday to Friday from 9:00 to 15:00, so it is better for a personal meeting, write or call us so that we can schedule this time for you.

Question 22

Where is the location of your office?

Accepted Answer

Our office is located at 303A Abdelacies Street. Reception hours at the office are Monday - Friday from 10 a.m. to 3 p.m. Outside of these hours, our employees are often at meetings and service, so it is better to arrange a meeting in advance.

Frequently asked questions