BOOKING & PAYMENT
To confirm your reservation, a 30% advance payment is required within 48 hours of receiving our payment request.
The remaining balance must be paid 30 days before arrival.
For bookings made within 30 days of arrival, the full amount is payable at the time of booking.
We accept:
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Bank transfer
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Secure online payment
Your booking is confirmed once the advance payment has been received and you have received our written confirmation.
SECURITY DEPOSIT
A €200 security deposit is required at check-in as a guarantee against accidental damage or loss.
The deposit is refunded at check-out, provided that the apartment, its contents and all keys are returned in good condition.
CANCELLATION POLICY
Cancellations must be made in writing by email.
Cancellation notice - Refund
61+ days before arrival - 100% of deposit
31–60 days before arrival - 80% of deposit
30 days or less before arrival - No refund
CHECK-IN & CHECK-OUT
Please let us know your expected arrival time at least 24 hours in advance
Check-in 15:00 – 21:00
Check-out before 12:00
Early check-in or late check-out may be available upon request, subject to availability
MAXIMUM OCCUPANCY
The apartment accommodates a maximum of 4 guests
Children are welcome and count towards the maximum occupancy.
Subletting or transferring the reservation to another party is not permitted
HOUSE RULES
To ensure a pleasant stay for everyone:
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No smoking inside the apartment.
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No parties or events.
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Please respect quiet hours between 22:00 and 08:00.
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Pets are NOT allowed
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BBQs, candles and other open flames are not permitted inside the property.
DURING YOUR STAY
We kindly ask you to treat the apartment as your own home.
Please:
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Report any maintenance issues as soon as possible.
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Use appliances responsibly.
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Turn off air conditioning and lights when leaving the apartment.
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Respect the common areas of the residential complex.
Our team is available throughout your stay should you need assistance.
KEYS & PROPERTY DAMAGE
You are responsible for returning all keys at check-out.
Lost keys or access devices will incur a replacement charge.
Any accidental damage should be reported immediately so we can resolve it quickly. We understand that accidents happen — honesty is always appreciated.
BEFORE YOU LEAVE
Before departure, please:
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Wash used dishes or load the dishwasher.
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Remove personal belongings.
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Dispose of household rubbish in the designated bins.
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Close windows and switch off lights and air conditioning.
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Return all keys as instructed.
No extensive cleaning is required — we'll take care of the rest.
LONG-TERM STAYS & DISCOUNTS
Planning to stay longer? We offer special rates:
Stay length Discount
14+ nights 6% OFF
21+ nights 12% OFF
1+ months 22% OFF
3+ months 46% OFF
Maximum stay: 10 months.
Returning guests receive 10% OFF future bookings.
LIABILITY
KeyHold.online is not responsible for:
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Loss of personal belongings
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Interruptions to utilities beyond our control
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Noise or activities originating from neighbouring properties
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Exceptional circumstances such as weather events or force majeure
We strongly recommend purchasing travel insurance that covers cancellations and personal liability
PRIVACY
Your personal information is used solely for processing your reservation and complying with Spanish guest registration requirements.
We never sell or share your data with third parties except where required by law
Questions?
We're always happy to help before, during or after your stay
Email: keyhold.online@gmail.com
WhatsApp: +34 614595180