Frequently Asked
Questions

Yes. Direct booking is a normal and secure way to reserve our apartments. You receive written confirmation of your reservation, with the agreed dates, price and booking conditions, and you have direct contact with us throughout the booking process and your stay.

The main advantage is that you deal directly with us rather than through an intermediary.Direct bookings can offer:No Booking.com service fee added to your reservationDirect communication with us before and during your stayThe possibility of receiving better direct-booking prices or offersClear and transparent booking conditionsDirect assistance if you have questions about the property or your stayWe can also offer special conditions to returning guests, where applicable.

Yes, but the conditions depend on when you cancel and which booking conditions apply to your reservation.Our cancellation and refund rules are explained before you confirm your booking. The amount that can be refunded may depend on how far in advance you cancel and whether your booking falls under any special offer or promotional rate.Please check our full Booking & Stay Conditions before making your reservation.

Our booking conditions cover everything you need to know before making a reservation, including minimum stay, payment schedule, cancellation, security deposit, long stays, discounts, check-in and check-out and other important conditions.You can find the complete Booking & Stay Conditions here →